It is bureaucracy that is usually a pain in the ass. No matter the state, there is always a bureaucratic apparatus causing people unnecessary troubles demanding this and that stupidity for no apparent reason other than to serve that same bureaucracy and feed that clerk sitting behind the counter or in the next office you’re sent to. The main pricks and proponents of the system being both the state and the bureaucrats themselves; neither know what exactly they want from you except that they want something and most often something useless, period. So, you are always sent from one office to another, waiting in lines, not knowing what is going to happen neither how long will the operation take. Will they give some money back? Or will they cut my pinky off?
But for one thing, Finnish bureaucracy has yet to ruin my day, or week, or month. Knock on the wood.
No, this isn’t about bureaucratic annoyances which are found in abundance in too many places. Praise the bureaucrats in Finland as they know what they want and they won’t bug you if it’s not necessary. And they especially don’t really need to see your face that often. Or so it seems. Annoyances lie elsewhere.
Savonlinja is a Finnish bus company that among other destinations also connects St. Petersburg and Helsinki. Everything fine up to here. But what is extremely annoying is that Savonlinja is charging more for their bus tickets to the Finnish citizens than to the Russian citizens for the same bus ride. I know, that is every tourist’s reality and nightmare in many countries and even though they don’t like it, they just shrug it off as a local specialty and since they most often don’t speak the local language they don’t bargain or enquire, but just open their wallets and pay. However, such a thing becomes unbelievably annoying if you know that you are being ripped off in a Western society, especially if you’re ripped of for such a basic service as bus transportation is and even more so if you are ripped off in your home country. Namely they charge 36€ to their Russian customers, but 50€ to Finnish customers. Of course people are pissed off.
Then there are all those late trains. You see, Finland used to be a place where everything from meat section queue in the food store and the smallest town’s public transportation to flight schedules is always, I mean always on time. Which means that you can happily shop for other groceries until it’s your turn to get pork chops or that you can set your watch when the bus or the train arrives. However, in the recent month or so things have been falling apart and Finnish reputation for incredible punctuality has been ruined by the state railways VR.
Yes, Finnish trains used to be something one can rely on; sunshine or snow storm, they would always be on time. I have always been flattered. But recently they started resembling what I have experienced last summer while island hopping in Croatia. When inquiring about the ferry timetable at the ticket office of the ferry company Jadrolinija, the polite lady told me that the ferry is supposed to come at 15:40, but is always late. Why don’t they change the timetable if it’s always late, I wondered. But they don’t. In Croatia that does not surprise me at all considering that many other more important things don’t function the way they should. But how can it be the same with the super-duper Finnish railways. And the thing with the Finnish railways is that they have just changed and ruined a perfectly functional timetable. Unbelievable.
Another thing that is also very annoying around Finland is rude driving. Sure, you’re fine if you’re a driver sitting behind the steering wheel yourself. It’s pleasant to drive in Finland, but it is annoying to be a pedestrian. It’s as if almost every driver in Finland thinks that they are Mika Häkkinen. This is especially noticeable when you try to cross the street. As a pedestrian one can easily wait until there are no more cars coming in any direction. Even though as a pedestrian with an intention to cross the street one has the right of way. However, this is neither enforced nor respected, not even by the police as a Helsingin Sanomat journalist depicted in an article a few months ago and was almost run over by a police car. Yet another resemblance of unorganized society and yet another example of how rules don’t count even a bit if they are not enforced.
Damn, I almost sound like a genuine Finn.
All these things don’t go unnoticed. Not at all. They are all too often the burning topic of public discussions. Yes, Finns make themselves well known for being grumpy and constantly complaining: whether it is about how people all too easy get on their feet for a standing ovation after a mediocre or subpar performance, or about why the hell the Helsinki metro cars are orange as they are. Nothing and no one is spared in this society.
Complaining is hot property around here indeed, and it has been elevated even into an art form. The most notable (but surely not the only one) is the complaints work by duo Tellervo Kalleinen and Oliver Kochta Kalleinen called, surprise, surprise: Complaints Choir. During the occasion of visiting a specific locale the duo collects the complaints from the local residents and assembles a choir from those very same select residents who have initially submitted their complaints. They write up the lyrics based on their complaints, compose a song and perform around town until they reach catharsis. Check out the clips of compalining in action in Birmingham and in Helsinki and hear the real Finnish complaints. I have one of my own to add: Why the hell is their server so slow?
Take it easy pals.
Mladen
PS: No, that guy in the middle of the Helsinki video of complaints choir is not me.